Contact
Contact us
Who to write to, what to include, and how quickly you can expect an answer.
Candidate services
Email candidates@celptest.org for anything to do with sitting the test, your result, or a problem during an examination.
Always include your attempt reference — the CELP-XXXX-XXXX code shown when you submitted — and the email address you registered with. Without them we cannot find your attempt, and for your protection we will not discuss a result with anyone who cannot quote them.
Response times
| Enquiry | We aim to respond |
|---|---|
| A problem during a live examination | Same working day |
| Result not received or not visible | One working day |
| Enquiry on results | Acknowledged in two working days |
| Institution verification query | One working day |
| General enquiry | Two working days |
Something went wrong during my test
Write immediately, the same day if you can, quoting your attempt reference and describing what happened and roughly when. Where a technical fault is confirmed, an attempt can be voided and you can sit the examination again at no charge.
Do not start a second attempt first — one attempt is permitted per email address, and a second one may be refused before we have looked at the first.
Institutions and recognition
Organisations verifying a certificate should use the verification service on the home page. For recognition, data requests or anything the verification service cannot answer, write to support@celptest.org marked for the attention of Recognition.
Who to write to
| Address | For |
|---|---|
| candidates@celptest.org | Sitting the test, results, adjustments, complaints, malpractice |
| support@celptest.org | Technical faults, recognition, institutional and data enquiries |
| careers@celptest.org | Examiner recruitment and vacancies |
| press@celptest.org | Media enquiries only |
Press
Media enquiries go to press@celptest.org, not to candidate services. See the press page for what we can and cannot confirm.
Complaints
If you are unhappy with how you have been treated rather than with a band, the complaints and appeals procedure sets out the stages and the timescales.
A postal address and telephone number should be added here before publication. The numbers currently shown in the site footer are placeholders.
Last updated 23 August 2026